MAZIN AZHARI MOSTAFA BANAGA
Senior Service Advisor
Profile summary
A highly experienced and results-driven Senior Service Advisor and Mechanical Engineer with over 12 years of experience in the automotive service industry. Demonstrated ability to manage customer relations, streamline service operations, and lead front-line service teams. Known for strong decision-making skills, conflict resolution, and delivering exceptional customer satisfaction. Proven managerial capabilities in supervising service teams, improving operational efficiency, and overseeing branch-level performance to drive consistent growth and customer retention.
Career highlights
Maintained Perfect Attendance Record: Demonstrated commitment and reliability through a long-term employment record with zero absenteeism.
Consistent Service Target Achievement: Overachieved monthly service targets for 5 consecutive months, demonstrating strong sales and customer service performance.
Awarded Best Service Advisor: Received the Best Service Advisor award for Q1-2021, recognizing exceptional customer service and sales skills.
Key skills
Professional experience
• Leading front-end operations for Nissan and Infiniti service reception, supervising advisor team and enhancing customer experience. • Ensuring smooth workflow, accurate job card preparation, and timely vehicle delivery. • Managing escalated customer concerns and coordinating closely with workshop and parts departments.
- Leading front-end operations for Nissan and Infiniti service reception, supervising advisor team and enhancing customer experience.
- Ensuring smooth workflow, accurate job card preparation, and timely vehicle delivery.
- Managing escalated customer concerns and coordinating closely with workshop and parts departments.
• Delivered exceptional service experience for Toyota and Lexus clients, handling vehicle intake, diagnosis explanation, and service follow-up. • Consistently achieved sales and service targets while promoting additional maintenance packages. • Coordinated warranty and insurance cases while maintaining brand service standards.
- Delivered exceptional service experience for Toyota and Lexus clients, handling vehicle intake, diagnosis explanation, and service follow-up.
- Consistently achieved sales and service targets while promoting additional maintenance packages.
- Coordinated warranty and insurance cases while maintaining brand service standards.
• Overseeing daily operations of a premium car care and detailing center, including customer service, staff supervision, and workflow optimization. • Managing full-service operations for detailing, polishing, ceramic coating, and PPF (Paint Protection Film) applications. • Ensuring top-quality standards in surface preparation and film installation to maintain brand reputation and customer satisfaction. • Implementing operational strategies to improve efficiency, reduce turnaround time, and increase monthly revenue. • Leading recruitment, training, and performance evaluation of technicians and customer service staff. • Coordinating with suppliers for high-quality materials and maintaining optimal inventory levels. • Developing promotional campaigns and loyalty programs to increase customer retention and attract new clients.
- Overseeing daily operations of a premium car care and detailing center, including customer service, staff supervision, and workflow optimization.
- Managing full-service operations for detailing, polishing, ceramic coating, and PPF (Paint Protection Film) applications.
- Ensuring top-quality standards in surface preparation and film installation to maintain brand reputation and customer satisfaction.
- Implementing operational strategies to improve efficiency, reduce turnaround time, and increase monthly revenue.
- Leading recruitment, training, and performance evaluation of technicians and customer service staff.
• Managed full service branch operations, including staff supervision, customer satisfaction, and workshop productivity. • Oversaw job allocations, service quality checks, and customer escalations to ensure service excellence. • Contributed to business growth by improving team performance and daily service flow.
- Managed full service branch operations, including staff supervision, customer satisfaction, and workshop productivity.
- Oversaw job allocations, service quality checks, and customer escalations to ensure service excellence.
- Contributed to business growth by improving team performance and daily service flow.
• Directed diesel workshop operations for commercial vehicles, managing diagnostics, repairs, and technician performance. • Monitored workshop efficiency, implemented safety protocols, and optimized repair turnaround time.
- Directed diesel workshop operations for commercial vehicles, managing diagnostics, repairs, and technician performance.
- Monitored workshop efficiency, implemented safety protocols, and optimized repair turnaround time.
• Handled daily customer reception, job card opening, service estimates, and delivery follow-up. • Promoted additional services, ensured on-time delivery, and maintained high CSI scores.
- Handled daily customer reception, job card opening, service estimates, and delivery follow-up.
- Promoted additional services, ensured on-time delivery, and maintained high CSI scores.
• Managed military vehicle maintenance and repair operations, ensuring readiness and compliance with military standards. • Led workshop teams, scheduled preventive maintenance, and ensured technical documentation accuracy.
- Managed military vehicle maintenance and repair operations, ensuring readiness and compliance with military standards.
- Led workshop teams, scheduled preventive maintenance, and ensured technical documentation accuracy.